KACHERTravel · Spiritual Journeys
+91 89622 22196 Plan My Yatra
KACHERTravel · Spiritual Journeys
Call +91 89622 22196

Privacy Policy

At Kacher Travel ("we," "our," or "us"), we understand that booking a spiritual journey involves immense trust. Protecting your personal, medical, and travel information is a sacred responsibility to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.kachertravel.com) or book a yatra or holiday with us.

1. Information We Collect

To plan and execute complex pilgrimages safely, we must collect certain specific information. The types of data we collect include:

  • Personal Identification: Your full name, date of birth, gender, and contact details (email address, postal address, and phone/WhatsApp number).
  • Travel Documents: Passport details, Aadhar card, or other government-issued photo IDs required for booking flights, securing accommodations, and obtaining border crossing permits (such as those required for Tibet and Nepal).
  • Health and Medical Information: High-altitude yatras (such as Kailash Mansarovar and Kedarnath) require strict medical fitness. We may collect medical fitness certificates provided by your physician and information regarding dietary requirements (e.g., pure vegetarian or Jain meals) or physical mobility needs (e.g., requests for palki, pony, or wheelchair assistance).
  • Financial Information: Payment details, billing address, and transaction history required to process your bookings securely. (Note: Payment processing is handled by secure third-party payment gateways; we do not store full credit/debit card numbers on our servers).
  • Log Data & Cookies: Like most websites, we automatically collect basic log data (IP address, browser type, pages visited) to ensure our website functions correctly and to analyze user behavior for continuous improvement.

2. How We Use Your Information

We use the information we collect strictly to fulfill your travel requests and improve our services. Specifically, your data is used to:

  • Process bookings for transport, accommodations, and helicopter services.
  • Apply for mandatory travel permits and visas on your behalf (e.g., Yatra slips for Vaishno Devi, permits for Mount Kailash).
  • Ensure your physical safety and comfort by sharing necessary medical or mobility data with our ground staff and medical support teams during high-altitude yatras.
  • Communicate with you regarding your itinerary, payment statuses, packing guides, and emergency updates via phone, email, or WhatsApp.
  • Comply with local travel regulations, tax laws (GST invoicing), and legal obligations.

3. How We Share Your Information

We never sell your personal data to third parties for marketing purposes. We only share your information with trusted partners who directly facilitate your journey:

  • Service Providers: Airlines, hotels, dharamshalas, helicopter operators, and local transport agencies who require your details to confirm your reservations.
  • Government & Border Authorities: Relevant regulatory bodies in India, Nepal, and Tibet (China) who require your identity and health documents to issue pilgrimage permits and visas.
  • Medical Support Staff: Doctors and emergency response teams assigned to our groups for high-altitude monitoring.
  • Legal Requirements: If required by law, subpoena, or legal process, we will disclose information to protect our rights or the safety of our travelers.

4. Data Security

We implement strict administrative, technical, and physical security measures to protect your personal information. Digital documents (like passport scans and medical certificates) are stored securely and access is restricted exclusively to the travel managers actively handling your booking. Once your yatra is complete and the legally required retention period has passed, sensitive documents are securely deleted from our active systems.

5. Your Privacy Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal data (subject to our legal and accounting obligations to retain certain transaction records).
  • Opt-out of any promotional communications from us.

6. Third-Party Websites

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant travel laws. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our dedicated support team: